Privacy Policy

Privacy Policy
This privacy policy lets you know about what happens to any personal data that you give to us, or any that we collect from or about you. We take the protection of your personal data very seriously.

Changes to this privacy policy
We may change this privacy policy from time to time by updating this page to reflect changes in law and/or our privacy practices.  This privacy policy was last updated November 2020.
Oliver Wight Asia/Pacific
We are Oliver Wight Asia/PacificGround floor, 470 St Kilda Road, Melbourne VIC 3004, Australia. Oliver Wight Asia/Pacific works in conjunction with Oliver Wight International (the ‘OWI Group’), who are a data controller in their own right. Oliver Wight Asia/Pacific (hereafter referred to as ‘us’, ‘we’ and ‘our’ in this policy) are a data controller of any personal data which we collect from you.  You can contact us using the details below or by writing to this address.
What personal information do we collect about you?
Personal information that we may process in connection with our products and services, if relevant, may include:

How do we collect your personal information?
There are times when we will ask to collect information from you, or we will collect information about you from other sources.  We collect personal information in the following ways:

Data transfer abroad:
We work with the OWI Group, a global group of companies which has databases in different countries, some of which are locally managed. We may transfer your data to one of the OWI Group's databases outside your country of domicile, in the interest of answering a request better. Where we do so, we ensure that we apply appropriate safeguards (either by transferring data only to recipients in the European Union, to recipients in countries approved by the European Commission, to recipients that are party to the EU-US Privacy Shield, or by using specific contracts approved by the European Commission). By submitting your personal data, you agree to this transfer, storing or processing. If you are concerned about the levels of data security in any country outside of the EEA, please let us know and we will endeavour to advise what steps will be taken to protect your data when stored overseas.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We use your personal data for the following purposes:

What are the legal grounds for our processing of your personal information?
We rely on the following bases to use your personal information:

  1. Where it is needed to provide you with our products and services
  2. Where it is in our legitimate interests to do so, such as:
    a. Managing your products and services
    b. For direct marketing communications to help us offer you relevant products and services.  We will send marketing to you by email, phone, post, and social media.
  3. With your consent for some direct marketing communications.

When/how do we share your personal information?
We do not sell your information to third parties.  However, we may from time to time disclose your information to companies or organisations who handle services on our behalf, for example direct marketing communications. We also share information with the OWI Group. We take steps to ensure that any third-party partners who handle your information comply with data protection legislation and protect your information just as we do. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

Digital Marketing Service Providers.
We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information.  

How long do we keep your information for?
The length of time we will store your data will depend on our legal grounds for processing that data. 

We do not retain personal information in an identifiable format for longer than is necessary.

Do you have to provide your information to us?
We are unable to provide you with some of our products and services if you do not provide us with certain information, such as name, company name and email address.  In cases where providing personal information is optional, we will make this clear. 

Your rights
You have various legal rights in relation to the information you give us, or which we collect about you, as follows:

If you wish to exercise any of your legal rights, please contact our customer services team using the contact details set out below. 

You also have the right to complain to the Information Commissioner’s Office which enforces data protection laws ( if you believe we are not complying with the laws and regulations relating to the use/storage of the information you give us, or that we collect about you.

How to contact us:

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